Event Services Manager

Glendale, AZ Renaissance
9495 West Coyotes Blvd.
Requisition ID
2017-10008
Category
Hotel - Marketing and Sales
Schedule
M-F, est 45 hour work week (weekends at times)
Previous Experience Preferred
1 Year
Employment Type
Regular Full Time
Pay Rate
tbd

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

 

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose: 

This position is responsible for developing catering accounts, as sold, and former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.

Job Responsibilities:  

  • Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
  • Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
  • Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
  • Verifies space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
  • Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
  • Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
  • Reviews event sheets and works with appropriate departments to ensure quality and satisfaction.
  • Maintains positive guest and employee relations through prompt, precise, and courteous communication.
  • Other duties as assigned.

Job Skills:

  • Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
  • Exercise excellent communication, presentation, organization, time management and listening skills.
  • Use analytical skills for measuring business potential and value to the hotel.
  • Interact with all levels of customers and hotel management.

Job Qualifications:   

Education    

  • Bachelor’s degree in business administration or sales and marketing preferred

Experience    

  • Minimum thee (3) years banquet or meeting planner experience; OR, equivalent combination of education and experience.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Salary:  Excellent base pay with a lucrative commission incentive program that pays out quarterly.
  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

 

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click 
here to view EEO is the Law

 

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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