Executive Housekeeper

Albuquerque, NM Embassy Suites
1000 Woodward Place NE
Requisition ID
2017-10074
Category
Hotel - Housekeeping
Schedule
Weekdays,Weekends,AM and PM
Employment Type
Regular Full Time
Pay Rate
Salaried

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

 

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas. 

Job Responsibilities:

  • Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.
  • Assist General Manager in development of the department's annual budget. Monitor performance against plan.
  • Enforce policies and procedures.
  • Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
  • Compile and report accurate status of guest rooms to front office.
  • Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
  • Maintain standard procedures for security of on-loan equipment.
  • Maintain productivity and labor cost goals.
  • Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
  • Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Other duties as assigned. 

Job Skills:

  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
  • Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving American monetary units.
  • Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
  • Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

Job Qualifications:

Education -

  • Bachelors Degree in Business or related field.

Experience -

  • Minimum two (2) years experience as Assistant Housekeeper, and two (2) years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Relocation:  We will pay relocation costs as agreed upon at time of hiring
  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

 

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click 
here to view EEO is the Law

 

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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