Spa Receptionist

Hampton, VA Embassy Suites
1700 Coliseum Dr.
Requisition ID
2017-10198
Category
Hotel - Spa Services
Schedule
Tuesdays - Thursdays 11:45am - 6:15pm and Fridays and Saturdays 8:15am - 6:15pm
Previous Experience Preferred
6 Months
Employment Type
Regular Full Time
Pay Rate
8.50

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

 

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To administer professional, personalized service for each guest from the time of first contact.

Job Responsibilities: 

  • Display good customer relation skills and take initiative to greet guests in a friendly manner, communicating hotel amenities and policies, as well as local attractions and directions.
  • Answer phone and direct calls.
  • Explain spa menu, pricing, and all other policies to guests.
  • Book appointments and all points of sale.
  • Price all retail items and maintain retail area in a professional manner.
  • Keep desk area organized and clean and maintain office supplies.
  • Fulfill opening and closing shift duties.
  • Support Spa Manager with the necessary communication.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.Maintain confidentiality of proprietary information and protect company assets.
  • Ensure uniform and appearance is clean and professional.
  • Other duties as assigned.

Job Skills:

  • Ability to establish a friendly relationship with all guests while anticipating their needs.
  • Ability to handle point of sale for services and retail items.
  • Familiar with standard computer programs.
  • Strong command of the English language with ability to explain various treatment/services to guests.

Job Qualifications: 

Education    

  • High School Diploma or equivalent preferred.

Experience    

  • Minimum three (3) months experience in spa, office or retail setting.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

 

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click 
here to view EEO is the Law

 

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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