Reservationist

St. Charles, MO Embassy Suites
Two Convention Center Plaza
Requisition ID
2018-10329
Category
Hotel - Guest Services
Schedule
Weekdays, Weekends & Holidays - Swing Shift
Employment Type
Regular Full Time
Pay Rate
$13.50 per hour

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

 

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:  

To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities: 

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Keep daily records of room availability, rates; “Set the house” (balance and assigns rooms) daily; block rooms for VIPs and brand frequency guests.
  • Enforce hotel and company credit policies. Ensure proper routing and payment methods are applied.
  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill “no-show” guests.
  • Use revenue management polices to maximize revenue and occupancy. Maximize upsell strategies for upgraded room types.
  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
  • Assist Guest Service Agents as needed by assisting with Check-In, and Check-Out of guests.
  • May perform duties of a general clerical nature within the hotel.
  • Attend and is participate in monthly front desk meetings.
  • Work closely with sales department to implement strategies to maximize room revenue.
  • Report to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Take initiative to greet guests in a friendly and warm manner and assist with guest needs.
  • Other duties as assigned by a member of management.

Job Skills:

  • Ability to use personal judgment and specialized knowledge to give information to people.
  • Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand in a professional manner.
  • Written Communication – The ability to communicate through written avenues to guests and clients in a professional manner.
  • Reading Comprehension — Understand written sentences and paragraphs in work related documents.

Job Qualifications:

Education    

  • High School Diploma or equivalent required.

Experience        

  • Prefer hospitality industry experience, call center

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

  

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click 
here to view EEO is the Law

 

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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