Normal, IL Marriott
201 Broadway Ave.
Requisition ID
Hotel - Guest Services
Sunday- Thursday 4:30p-10:30p
Employment Type
Regular Full Time
Pay Rate

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!


Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To welcome patrons upon entry into the lounge, preserve order among patrons, and protect hotel property.

Job Responsibilities: 

  • Takes the initiative to greet guests in friendly and warm manner. Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions. Provide directions to guests.
  • Acts as host for morning coffee service.
  • Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
  • Arrange for cleaning, laundering, and repair of guests’ clothing and other items.
  • Handles all V.I.P. requests including ordering of products and turndown service.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Ensure that the food presented in an appealing manner is timely maintained fresh throughout the meal period.
  • Ensure all equipment in the lounge is in good working order for the guest use.
  • Complete daily requisitions for needed supplies
  • Ensure daily clean up, and side duties are performed (opening, closing duties)
  • Other duties as requested.


Job Skills:

  • Speak clearly and listen carefully, can communicate in English
  • Use personal judgment and specialized knowledge to give information to guests and other departments.
  • Communicate well with all guests and other departments.
  • Service Orientation — actively looking for ways to help people.
  • Active listening — Give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.   


Job Qualifications:   



  • High School Diploma or equivalent preferred.



  • Prior guest services experience preferred

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts


John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
here to view EEO is the Law


Note:  To be considered for this position, candidates MUST apply at


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