Branson, MO Chateau
415 N. State hwy 265
Requisition ID
Hotel - Guest Services
days/shifts vary to include holiday and weekend
Previous Experience Preferred
Employment Type
Pay Rate

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!


Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:  

To greet guests upon entrance to the dining room, direct guests to appropriate seating, and record payments upon guest’s completion of the meal.

Job Responsibilities: 

  • Schedule dining reservations and arranges parties or special services for diners.
  • Displays excellent customer relation skills and takes initiative to greet guests in a friendly manner and escorts them to tables provides menus and adds or removes place settings as required.
  • Responds to concerns of patrons as directed by supervisor.
  • Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons and fairness to servers.
  • Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
  • Notify servers of new tables and notify line cooks of the arrival of large parties.
  • May train dining room employees.  May schedule work hours and keep time records of dining room workers.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.
  • Ensure uniform and appearance is clean and professional.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • May assist in planning menus.  May prepare beverages and expedite food orders. 
  • May total receipts, at end of shift, to verify sales and clear cash register.  May collect payment from customers.
  • Other duties as assigned.

Job Skills:

  • Speak clearly and talk easily with all kinds of people to put them at ease.
  • Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
  • Perform a variety of activities, changing activities often and sometimes without notice.
  • Plan and carry out an activity.
  • Plan the work of others.

Job Qualifications: 


  • High School Diploma or equivalent preferred.


  • None required.

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts


John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
here to view EEO is the Law


Note:  To be considered for this position, candidates MUST apply at


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