Grill Supervisor

Location Name
Concord, NC Embassy Suites
Location Address
5400 John Q. Hammons Drive NW
Requisition ID
Golf Course
Previous Experience Preferred
6 Months
Employment Type
Regular Full Time
Pay Rate

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!


Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:

To supervise and coordinate activities of grill personnel to provide fast and courteous service to patrons.

Job Responsibilities: 

  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
  • Schedule dining reservations and arranges parties or special services for diners.
  • Greet guests, escorts them to tables, and provides menus.
  • Address complaints of patrons.
  • Assign work tasks and coordinate activities of dining room personnel to ensure prompt and courteous service to patrons.
  • Inspect dining room serving stations for neatness and cleanliness, and requisition table linens and other dining room supplies for tables and serving stations.
  • May interview, hire, and discharge grill personnel, train grill employees, schedule work hours and keep time records of grill workers.
  • May assist in planning menus, prepare beverages and expedite food orders.
  • May collect payment from customers and total receipts at end of shift to verify sales and clear cash register.
  • Other duties as assigned.

Job Skills:

  • Speak clearly.
  • Use judgment and reasoning to cope with emergencies, such as sudden illness, accident, or interrupted service.
  • Perform a variety of activities, changing activities often and sometimes without notice.

Job Qualifications: 


  • High School Diploma or equivalent preferred.


  • One (1) year experience as cashier, two (2) years experience as a waiter or waitress, and one (1) year in direct sales or the retail trade OR, an equivalent combination of experience.


  • None required 

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

 John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
here to view EEO is the Law


Note:  To be considered for this position, candidates MUST apply at


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