• Dining Room Manager

    Location Name
    Concord, NC Embassy Suites
    Location Address
    5400 John Q. Hammons Drive NW
    Requisition ID
    Hotel - Food Preparation and Serving
    Previous Experience Preferred
    1 Year
    Employment Type
    Regular Full Time
    Pay Rate
  • About Us

    With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!


    Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

    Position Description

    Job Purpose:

    To manage the restaurant's operation, maintaining established cost and quality standards so as to ensure superior service and maximize profits. 

    Job Responsibilities:

    • Develop short term and long term financial and operational plans for the restaurant which support the overall objectives of the company.
    • Prepare the annual budget.
    • Monitor the performance of the restaurant through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action.
    • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
    • Implement and maintain sales/marketing programs.
    • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
    • Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
    • Maintain a security function which protects both the assets of the restaurant and the personal safety of employees and customers.
    • Implement and maintain effective two-way communication systems which reach all employees.
    • Develop new programs which result in an increased level of customer satisfaction and operational excellence.
    • Other duties as assigned.

     Job Skills:

    • Read and interpret business records and statistical reports, and make business decisions based on production reports and similar facts, as well as experience and opinion.
    • Use mathematical skills to interpret financial information and prepare budgets.
    • Analyze and interpret policies established by administrators.
    • Change activity frequently and cope with interruptions.

    Job Qualifications:

    Education -

    • Bachelors Degree in Management, Business or related field.

    Experience -

    • Two (2) years dining room supervisor experience, one (1) year cashier experience, two (2) years waiter experience, one (1) year direct sales or retail trade experience; OR, equivalent combination of education and experience.

    Benefits and EEO

    Full-time associates are eligible for the following benefits:

    • Relocation:  Company paid or reimbursed relocation costs as agreed upon at time of hire
    • Paid Time Off
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-term and long-term disability
    • Company paid life with employee paid supplemental options
    • Matching 401-k with immediate vesting for eligible participating associates
    • Company Hotel Travel Discounts


    John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
    Minorities/Females/Individuals with Disabilities/Protected Veterans 
    here to view EEO is the Law


    Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.


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