Security

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Job Purpose:  

To patrol hotel premises, maintain order and safety, administer rules and regulations, and ensure observance of applicable laws. Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete. Maintain confidentiality of proprietary information and protect company assets.

Job Responsibilities: 

• While patrolling premises, circulate among visitors, patrons, or employees to preserve order and protect property and display good customer relation skills.
• Patrol lobbies, corridors, and public rooms, consults with management, interview guests and employees and question persons to detect infringements, investigate disturbances, complaints, thefts, vandalism, etc.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain security of premises.
• Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment.
• Warn/caution, notify or eject troublemakers and caution careless persons.
• Obtain assistance for accident victims and file accident reports.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences.
• Notify management and staff of the presence of persons with questionable reputations.Assist management and enforcement officers in emergency situations.May enter and check rooms of guests suspected of leaving without paying the bill to confirm suspicions and to seize any remaining personal property.
• Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.  Maintain confidentiality of proprietary information and protect company assets.
• Ensure uniform and appearance is clean and professional.
• Other duties as assigned.

Job Skills:

• Learn and apply rules and procedures which are sometimes hard to understand.
• Speak clearly - Talk to others to convey information effectively.
• Active Listening — Give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.  Make conclusions based on facts and also on your personal judgment.

Job Qualifications: 

Education    

• High school diploma or equivalent preferred.

  Experience                    

• Some previous work-related skill, knowledge, or experience is in a related field working directly with the public. Knowledge of local, state, or national security operations for the protection of people, data, property, and institutions.

Full-time associates are eligible for the following benefits:

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability
• Company paid life with employee paid supplemental options
• Matching 401-k with immediate vesting for eligible participating associates
• Company Hotel Travel Discounts

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click here to view EEO is the Law

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.