• General Manager

    Location Name
    Hot Springs, AR Embassy Suites
    Location Address
    400 Convention Blvd.
    Requisition ID
    Hotel - Management
    FT Management Position
    Employment Type
    Regular Full Time
    Pay Rate
    Embassy Suites
  • About Us

    Atrium Logo


    Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families.  We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

    Position Description

    Job Purpose:


    To manage a hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.


    Job Responsibilities:


    • Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
    • Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
    • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
    • Implement and maintain local and national sales/marketing programs.
    • Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
    • Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
    • Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
    • Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
    • Develop new programs which result in an increased level of guest satisfaction and operational excellence.
    • Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
    • Reward employees who meet or exceed guest expectations.
    • Other duties as assigned.


    Job Skills:


    • Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
    • Ability to exercise excellent communication, presentation, organization, time management and listening skills.
    • Ability to use analytical skills for measuring business potential and value to the hotel.
    • Ability to successfully interact with all levels of customers and hotel management.


    Job Qualifications:


    Education -


    • Bachelor's Degree in Hotel Management, or Business degree, or equivalent experience.


    Experience -


    • Minimum five (5) years' experience as Assistant General Manager in a Full-Service hotel; three (3) years Full-Service hotel experience in a supervisory capacity; OR, an equivalent combination of education and experience as AGM or DOS in a Full-Service hotel.


    Licenses/Certifications -


    • Possess a valid driver's license and be able to drive to customer appointments.

    Benefits and EEO

    Full-time associates are eligible for the following benefits:

    • Paid Time Off
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-term and long-term disability
    • Company paid life with employee paid supplemental options
    • Matching 401-k with immediate vesting for eligible participating associates
    • Company Hotel Travel Discounts

    Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.


    Atrium Hospitality is an Equal Opportunity/Affirmative Action Employer
    Minorities/Females/Individuals with Disabilities/Protected Veterans 
    here to view EEO is the Law


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