• Bell Person

    Location Name
    Normal, IL Marriott
    Location Address
    201 Broadway Ave.
    Requisition ID
    2018-12056
    Category
    Hotel - Guest Services
    Schedule
    Varies
    Employment Type
    Regular Full Time
    Pay Rate
    8.50
    Hotel
    Marriott
  • About Us

    Atrium Logo

    Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families.  We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

    Position Description

     

    Job Purpose:  To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest request including help with luggage, transportation, information and other requests.

     

    Job Responsibilities: 

    • Greet guests warmly and friendly, offer assistance, handle guest requests, including escorting guests to their rooms and helping with luggage. Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
    • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
    • Transport guests about premises and local areas, or arrange for transportation.  Assist physically challenged travelers and other guests with special needs.  Explains features of room such as operation of radio, television, telephone, in-room movie system, etc.
    • Pages guests in lobby, dining rooms or other parts of property.  Delivers messages and runs errands.
    • Maintains courtesy van consisting of washing, cleaning, and fueling.
    • Raises, lowers, and ensures proper handling of American flag.
    • Maintains front porte-cochere  and lobby in a clean and tidy manner; this includes, but is not limited to ashtrays, trash, seating areas, front doors, floors, by picking up trash, cleaning oil leaks, shoveling snow, melting ice, hosing off sidewalks, etc.
    • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.
    • Ensure uniform and appearance is clean and professional, maintain positive working relationship with others and support team to reach goals. Assist other departments when needed to ensure optimum service to guests.
    • Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
    • Others duties as assigned

    Job Skills:

    • Service Orientation — Actively looking for ways to help people.
    • Active Listening — Giving full attention to what guests, co-workers and supervisors are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Speaking — Talking to others to convey information effectively, clearly and politely.
    • Ability to carry out specific oral or written instructions.
    • Workswell with a group or team.
    • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
    • Use hands to lift, carry, or pull objects that may be heavy, lift and carry things like luggage, boxes, and bags. 

    Job Qualifications:  

     

    Education                         

    • HS Diploma or equivalent preferred

    Experience                       

    • Hospitality industry or other applicable experience preferred

    Licenses/Certifications     

    • Must have a current driver’s license; must pass background driving record.

     

    Benefits and EEO

    Full-time associates are eligible for the following benefits:

    • Paid Time Off
    • Medical Insurance
    • Dental Insurance
    • Vision Insurance
    • Short-term and long-term disability
    • Company paid life with employee paid supplemental options
    • Matching 401-k with immediate vesting for eligible participating associates
    • Company Hotel Travel Discounts

    Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

     

    Atrium Hospitality is an Equal Opportunity/Affirmative Action Employer
    Minorities/Females/Individuals with Disabilities/Protected Veterans 
    Click 
    here to view EEO is the Law

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