Complimentary Breakfast Supervisor

Springfield, MO Residence Inn
1303 E. Kingsley
Requisition ID
2017-9983
Category
Hotel - Food Preparation and Serving
Schedule
5:30am - 12pm, varied days, weekends required
Employment Type
Regular Full Time
Pay Rate
10.45

About Us

With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!

 

Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!

Position Description

Job Purpose:  

To supervise and coordinate activities of comp breakfast personnel to provide fast and courteous service to patrons.

Job Responsibilities: 

  • Display good customer relation skills; take initiative to greet guests in a friendly manner; escort them to tables when necessary.
  • Inspect dining room serving stations for neatness and cleanliness, and requisition dining room supplies for tables and serving stations.
  • Respond to concerns of patrons and ensure guests are satisfied by walking through dining area and offering any assistance.
  • Assign work tasks and coordinate activities of breakfast personnel to ensure prompt and courteous service to patrons.
  • Guide, Direct, and Motivate staff — Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Direct staff and/or ensure that tables are cleaned, wipe down salt and pepper shakers, etc. Set up tables for breakfast customers. Maintain tear down station in a neat and organized manner.
  • Ensure dish breakdown area is maintained clean and organized with clean china, silver, glassware and utensils and an ample amount of food supply throughout buffet and breakfast area.  Restock glasses, cups, plates, napkins, trays, etc.
  • Report to Restaurant Manager weekly to discuss any issues pertaining to the complimentary breakfast.
  • Ensure employees are following brand standards.
  • Ensure employees understand hotel policies and procedures, and they are following these same rules.
  • Ensure employees are following brand standard through training and evaluating on a regular basis. 
  • Demonstrate a commitment to the company internal audit by reviewing audit requirements regularly and ensuring these requirements are met.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Maintain confidentiality of proprietary information and protect company assets.
  • Ensure uniform and appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets.
  • Other duties as assigned.

Job Skills:

  • Speaking— Talk to others to convey information effectively.
  • Active Listening — Give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Instructing— Teaching others how to do something.
  • Social Perceptiveness— Being aware of others' reactions and understanding why they react as they do.

Job Qualifications:

Education                       

  • High School Diploma or equivalent preferred

Experience                      

  • Six (6) months supervisory experience preferred. Some previous work-related skill, knowledge, or experience needed. Hospitality & cleaning experience preferred

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k with immediate vesting for eligible participating associates
  • Company Hotel Travel Discounts

 

John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans 
Click 
here to view EEO is the Law

 

Note:  To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.

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